QUALIFICATION CODE: SIT50422 | CRICOS COURSE CODE: 110366K
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of the industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.
This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager.
- Be 18 years of age or over; AND
- Have completed Year 12 or its equivalent with suitable English language skills.
- International Students are also required to have an English ability at the IELTS 5.5 or equivalent
- Function manager
- Executive housekeeper
- Front office manager
- Motel manager
- Unit manager (catering operations)
Pathway from the qualification are to further study in our SIT60316 Advanced Diploma of Hospitality Management, or a range of other Advanced Diploma qualifications.
- Consulting and writing on workplace practices, operational procedures and reports.
- Generating ideas to improve products, services, operational practices and efficiency
- Developing & maintaining knowledge of hospitality industry practices, trends, products, services and suppliers
- Planning and organising the operational activities and effectively responding to routine operational and service issues
- Knowing legal components that relate to the hospitality industry
Total 28 units must be completed in order to successfully achieve this qualification. 13 core units of competency AND 15 elective units of competency.
SITHFAB016 Provide advice on food
SITXCOM002 Show social and cultural sensitivity
BSBWOR203 Work effectively with others
SITXHRM001 Coach others in job skills
SITHIND002 Source and use information on the hospitality industry
SITXFSA001 Use hygienic practices for food safety
SITHFAB007 Serve food and beverage
SITXCCS006 Provide service to customers
SITHIND001 Use hygienic practices for hospitality service
SITXWHS001 Participate in safe work practices
SITHFAB002 Provide responsible service of alcohol
SITHGAM001 Provide responsible gambling services
SITHIND004 Work effectively in hospitality service
SITXCCS002 Provide visitor information
BSBDIV501 Manage diversity in the workplace
BSBMGT517 Manage operational plan
SITXCOM005 Manage conflict
SITXCCS007 Enhance the customer service experience
SITXFIN003 Manage finances within a budget
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXWHS002 Identify hazards, assess and control safety risks
SITXWHS003 Implement and monitor work health and safety practices
SITXFIN004 Prepare and monitor Budgets
SITXHRM002 Roster staff
SITXCCS008 Develop and Manage quality customer service practices
SITXGLC001 Research and comply with regulatory requirements
SITXMGT002 Establish and conduct business relationships
Course Features
- Lectures 0
- Quizzes 0
- Duration 80 weeks
- Skill level All levels
- Language English
- Students 0
- Assessments Self
English
Arabic
Chinese (Simplified)
Dutch
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish